Upgrade FAQ

Restore access to Back Office Page

Q: After upgrading my PrestaShop to a new version, I lost access to some Back-Office pages. How can I fix it?

A: It is likely that some SQL configuration is not correct.

First, identify what is the slug of the Back Office pages. You can find them into the SQL table ps_authorization_role. This will tell you the SQL identifier for these pages.

Second, identify the Role of the User you use to browse the Back Office.

Third, check whether the table ps_access grants access to the Back Office pages, using the identifier of the role and the identifiers of the Back Office pages. There must be a record for the role and the page. If there is no such record, create it to grant access.